Frequently Asked Questions:
Pick up and return
If you have a question about your car rental, you will probably find the answer to your question below. If you couldn’t find an answer to your question, please don’t hesitate to fill in our contact form or contact one of our pick-up locations.
- How does the pickup of your vehicle work?
- How does the return of a car work?
- What should I bring with me when I pick up the vehicle?
- What if I want to pick up or return my rental car outside opening hours?
How does the pickup of your vehicle work?
After reservation you will come to collect your car at the agreed time in one of our collection points. We receive the driver's license and ID card from the driver and complete the rental agreement. After paying the deposit, we will hand you the keys. Our vehicles are always refueled and cleaned.
How does the return of a car work?
You submit a refueled vehicle at the agreed time. The vehicle is cleaned by us. We do ask you to remove all waste from the vehicle. If, due to circumstances, you cannot return the vehicle in time, please inform us by telephone.
You hand in the car during opening hours
Upon delivery we check the vehicle and if everything is in good condition, you will receive your guarantee back. We then determine the total rental price of the vehicle based on the number of kilometers driven. Payment is made on site and you will receive your invoice via e-mail shortly after submission.
Upon delivery we check the vehicle and if everything is in good condition, you will receive your guarantee back. We then determine the total rental price of the vehicle based on the number of kilometers driven. Payment is made on site and you will receive your invoice via e-mail shortly after submission.
You hand in the car outside opening hours
You park the vehicle in the parking lot at the collection point and remove your personal belongings from the vehicle. Then close the vehicle and deposit the key in the key box. The guarantee of your vehicle will be refunded after the inspection of the vehicle.
You park the vehicle in the parking lot at the collection point and remove your personal belongings from the vehicle. Then close the vehicle and deposit the key in the key box. The guarantee of your vehicle will be refunded after the inspection of the vehicle.
What should I bring with me when I pick up the vehicle?
When collecting the vehicle, you must bring:
- A valid identity card;
- A valid driver's license;
- Bank card, cash or credit card (the owner of the credit card must be present when the vehicle is collected).
What if I want to pick up or return my rental car outside opening hours?
The collection of the vehicle outside opening hours is possible by appointment.
In the event of a return outside opening hours, park the vehicle in the parking lot at the branch and remove your personal belongings from the vehicle. Then close the vehicle and deposit the key in the key box. The deposit for your vehicle will be refunded after the vehicle has been checked. As a renter, you remain responsible for the vehicle as long as the vehicle has not been checked by an employee of Autoverhuur Meerschaert.
In the event of a return outside opening hours, park the vehicle in the parking lot at the branch and remove your personal belongings from the vehicle. Then close the vehicle and deposit the key in the key box. The deposit for your vehicle will be refunded after the vehicle has been checked. As a renter, you remain responsible for the vehicle as long as the vehicle has not been checked by an employee of Autoverhuur Meerschaert.