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Frequently Asked Questions:
Reservation

If you have a question about your car rental, you will probably find the answer to your question below. If you couldn’t find an answer to your question, please don’t hesitate to fill in our contact form or contact one of our pick-up locations.

How can I reserve a car?

On the website
You can easily reserve a car via our website.
 
  1. Go to vehicles.
  2. Select your vehicle.
  3. On the vehicle page, select the collection point and the rental period.
  4. Select your options (optional).
  5. Enter your personal details.
  6. If you have an additional question regarding collection, return, etc., enter this in the comments.
  7. Press 'Reserve now' and we will process your request as soon as possible. You will receive a confirmation email. Check your spam folder if you didn’t receive your confirmation email. 
Over the phone
During opening hours, we are always available by telephone to make a reservation. We can immediately  inform you if the car is available and give you a price quote. If you wish to reserve the car, we will record your information complete the reservation.
 
Via our pick-up location
You can always make a reservation on the spot, you can find our address on the contact page.

Can I rent a vehicle on a Sunday or public holiday?

Yes, renting a car on a Sunday or public holiday is possible. For this you need to fill in the reservation form on our website with the desired day. We will then contact you to arrange when the vehicle can be collected. Depending on availability, this might be the evening before.

Is it possible to extend my reservation?

Can I adjust the length of a rental period?
You can only extend the vehicle by contacting the pick-up location where you picked up the vehicle. The extension is only final as soon as it is confirmed by e-mail.

What is included in the rental price?

Including the rental price:

  • Civil Liability (BA) with an exemption (franchise) of €500.
  • Fully omnium insurance with an exemption of 3% of the catalog value.
  • A large number of free kilometers depending on the rental period and the type of vehicle.
  • Car breakdown assistance within Europe (list of countries – see under question Can I drive with the vehicle abroad?) and this 24/7.
  • Ecovignette France
  • Navigation (GPS)
  • Air conditioning
  • Reparation and breakdown assistance. Breakdown assistance is only included if it concerns a technical fault on the vehicle. In the event of an error caused by the renter, a surcharge for breakdown assistance will be charged, depending on the location and time of the breakdown.

Excluding the rental price:

  • Fuel: the fuel tank is full when the vehicle is picked up and must be filled again when the vehicle is returned. If you are unable to refuel, we will refuel the vehicle for you. The price of this refueling will be added to the final invoice.
  • The vehicle is expected to be returned clean on the inside and outside. A basic cleaning is provided by us. If the vehicle is not returned neatly, an additional cost will be charged for cleaning.
  • Options (eg a moving package, ski box, ...) are not included in the rental price.
  • Deposit: the deposit must be paid upon collection. This can be done with cash, bancontact or credit card. The amount of the deposit depends on the vehicle.